Terms & Conditions
In this document:
1.1 “Conditions” means these terms & conditions;
1.2 “Client” means the company, individual, sole trader, association, unincorporated body or partnership stated in the Order or as may be otherwise agreed in writing between the authorised representatives of Ice Global and the Client;
1.3 “Confirmation” means an acknowledgement issued by Ice Global of the Order (which shall include fax, email and verbally);
1.4 “Content” means audio or visual information contained on the Source Material;
1.5 “Digital Delivery” means all methods of delivery of Source Material and New Material, to and from the Client, but excluding physical delivery;
1.6 “Ice Global” means ICE GLOBAL (Partnership Firm registered in India);
1.7 “Equipment” means the equipment to be provided by Ice Global (if any) in accordance with the Order, together with the accessories (if any) and cases in which the Equipment is packed and any part or parts of the same as further specified in the Order or as may be otherwise agreed between the authorised representatives of Ice Global and the Client;
1.8 “New Material(s)” means any material created by or for Ice Global in accordance with the Order or as may be otherwise agreed between the authorised representatives of Ice Global and the Client, including material created through the duplication or manipulation of the Content;
1.9 “Order” means a request from the Client to Ice Global whether issued in writing (which shall include fax and e-mail) or verbally for the supply of Equipment, New Materials, Personnel and/or Services;
1.10 “Personnel” means the personnel (if any) supplied by Ice Global to provide the Services and any or all of them;
1.11 “Proposal” means any written proposal that may be issued by Ice Global to the Client (including any proposal to which these Conditions are attached) setting out certain details, including, but not limited to, the Services, New Materials and/or Equipment to be provided as applicable and the charges, fees or costs (some or all of which may be stated to be estimates) relating to them, together with any subsequent amendment(s) as may be agreed in writing between the authorised representatives of Ice Global and the Client;
1.12 “Services” means the services to be provided by Ice Global (if any) in accordance with the Order, Proposal; or as may be otherwise agreed between the authorised representatives of Ice Global and the Client;
1.13 “Source Material” means the instrument on which the original Content is contained and delivered to Ice Global by or on behalf of the Client; and
1.14 “Term” means the period of hire of Equipment, the supply of the Services and/or supply of Personnel to the Client, as applicable. In the case of rental of Equipment, this shall commence upon the Equipment being collected by or delivered to the Client and terminate on the date of the return of the Equipment to Ice Global in accordance with the Order, Proposal or any extension agreed by an authorised representative of Ice Global. In the case of supply of Personnel, this shall commence on the first date of supply of the Personnel and terminate on the return of the Personnel to Ice Global’s premises in accordance with the Order, Proposal or any extension agreed by an authorised representative of Ice Global.
2.1 These Conditions alone shall govern and be incorporated in every contract made by or on behalf of Ice Global with the Client. They shall apply in place of and prevail over any terms or conditions contained or referred to in any documentation submitted by the Client or included in any correspondence, purchase order or elsewhere or implied by trade, custom or course of dealing unless specifically excluded or varied in writing by a board director of Ice Global and any provisions to the contrary are hereby excluded or extinguished.
2.2 If, subsequent to any agreement which is subject to these Conditions, an agreement is made with the Client without reference to any terms and conditions, such agreement howsoever made shall be deemed to be subject to these Conditions.
2.3 Any agreement between the Client and Ice Global, whether verbal or written, which does not conform to these Conditions shall not be binding on Ice Global unless it has been accepted in writing by a board director of Ice Global.
3.1 Each Order placed by the Client shall be deemed to be an offer by the Client to Ice Global subject to these Conditions. No Order placed by the Client shall be deemed to be accepted by Ice Global until a Confirmation is given by Ice Global or (if earlier) Ice Global delivers the Equipment, New Materials, Personnel and/or Services to the Client. The Client must ensure that the terms of its Order and any applicable specification are complete and accurate. If Ice Global issues a Proposal, the Client’s written approval of such Proposal shall be deemed to be an Order.
3.2 Where prices are stated to be estimates, Ice Global shall use its reasonable endeavours to ensure that the estimates are accurate and, in the event that they are not, to inform the Client of the actual price(s) as soon as it becomes aware that the estimate is inaccurate. Approval by the Client of any Proposal that contains estimated prices shall infer the Client’s agreement to pay the actual prices at the date of delivery of the Equipment, New Materials, Personnel and/or Services supplied.
3.3 With the exception of clause 16.6 [Production & Event Services], if Ice Global agrees to accept cancellation of an Order, a cancellation fee shall be payable by the client. This cancellation fee will be the higher of:
Ice Global’s expenses incurred in relation to the Order or arising from the cancellation or variation; or a percentage of Ice Global’s fees and costs for the Equipment, Personnel and/or Services set out in the Order, determined by the length of notice of cancellation provided by the client in writing as follows:
– Over 30 days 10% of the total Order value
– 11-30 days 25% of the total Order value
– 8-10 days 50% of the total Order value
– 1-7 days 100% of the total Order value
Additional cancellation terms for interpreters booked are as follows::
– Over 30 days 25% of the total Order value
– 15-30 days 50% of the total Order value
– 1-14 days 100% of the total Order value
3.4 If the Client requires any change, variation, addition or deletion to the Order after it has been received by Ice Global, Ice Global will inform the Client of the effect of any such change, variation, addition or deletion on delivery times and the costs, fees and expenses and the Client will be responsible for these.
4.1 Ice Global shall use its reasonable endeavours to effect delivery and/or collection of the Equipment and/or New Material and, if applicable, installation of the Equipment at such time and place as shall be mutually agreed between the Client and Ice Global. For the avoidance of doubt, time for delivery and/or provision of Services, Personnel, New Materials, Equipment or installation by Ice Global shall not be of the essence unless specifically agreed in writing by a director of Ice Global. All delivery and installation dates are estimates only and should, if applicable, the delivery and/or installation process be held up by the Client or by its agents or sub-contractors, Ice Global will not be held responsible for any delay in the completion of the overall project to which the Equipment and/or Services relate or any losses thereby incurred by the Client.
4.2 When the Equipment and/or New Material is collected from Ice Global’s premises or is delivered by Ice Global other than under the supervision of the Personnel, the Client or his agent or representative shall sign Ice Global’s delivery note. Such signature shall be conclusive proof of the quantity and the date of delivery/receipt specified and also confirmation that the Equipment and/or New Material has been delivered / received to the quality and quantity as specified by Ice Global in accordance with the Order or as otherwise agreed in writing.
4.3 The Client shall make provision to examine the Equipment and/or New Material immediately upon collection from or delivery by Ice Global to it, its client, end user, agent or other representative and it is the responsibility of the Client in all cases to establish any loss or damage.
4.4 The Client shall notify Ice Global in writing of any claim that the Equipment and/or New Material is damaged or not in accordance with the quality and quantity as specified by Ice Global in accordance with the Order or as otherwise agreed in writing within three working days of delivery or collection and all communications must quote Ice Global’s despatch note number. The Equipment and its packaging must be preserved by the Client intact pending investigation by Ice Global. If the Client fails to notify Ice Global within this period, the Equipment and/or New Material shall be deemed to be of the quality and quantity as specified by Ice Global in accordance with the Order or as otherwise agreed in writing and the Client shall pay Ice Global accordingly.
4.5 Any claim for non-delivery of Equipment and/or New Material must be made in writing and received by Ice Global within 14 days of the invoice date and any claim must quote Ice Global’s invoice number.
4.6 Any claim for damage to the Equipment due to defective installation by Ice Global must be communicated to Ice Global in writing within three working days of installation and all communications must quote Ice Global’s despatch note number. The Client should not repair or attempt to repair or request a third party to repair or attempt to repair the Equipment or the installation without the prior written consent of an authorised representative of Ice Global.
4.7 Ice Global shall be entitled to charge the Client for delivery and, as appropriate, installation costs, including delivery effected by an agent, carrier or supplier of Ice Global and for subsistence costs of the Personnel effecting delivery and/or installation. Where the delivery/installation address is outside the Mumbai, the Client shall be responsible for all delivery costs and for securing any and all customs clearances.
4.8 Where the Equipment and/or New Material is delivered in instalments and the Client either fails to accept any delivery or permit installation when due or defaults in making payment in respect of any instalment when due, Ice Global may cancel any outstanding deliveries and, if applicable, installation and the Client shall compensate Ice Global in full for any loss or expense arising from such cancellation.
5.1 Any agreement by Ice Global to supply Equipment, New Materials, Personnel and/or Services to the Client may be terminated immediately by Ice Global giving written notice to the Client to that effect on the happening of any of the following events:
5.1.1 if the Client fails to pay any charges, fees or costs due to Ice Global in accordance with these Conditions within seven days of the same having become due (whether demanded or not); or
5.1.2 if the Client fails to observe or perform any other of its obligations set out in these
Conditions; or
5.1.3 if the Client shall make any arrangement with its creditors; or
5.1.4 if in the opinion of Ice Global, the Client shall be unable to pay its debts as and when they fall due; or
5.1.5 if an order shall be made or an effective resolution passed for the winding up of the Client (other than for the purposes of a reconstruction or amalgamation); or
5.1.6 if an administrator, receiver or manager or administrative receiver shall be appointed of the whole or any part of the undertaking or assets of the Client, or
5.1.7 if, in the opinion of Ice Global, the Client, its employees, authorised agents and/or subcontractor(s) are guilty of dishonesty, misconduct, incompetence or wilful neglect of their duties.
5.2 Termination shall not affect any other right or remedy of Ice Global against the Client and shall not affect the right of Ice Global to recover from the Client any charges, fees or costs or other monies due to Ice Global at the date of such termination and shall not affect Ice Global’s right to recover damages from the Client in respect of any breach of these Conditions.
6.1 Credit terms are offered at the discretion of Ice Global. If terms are offered, the Client shall pay to Ice Global the amount(s) invoiced (including any hire charges) in accordance with the Order, or as otherwise agreed in writing by an authorised representative of Ice Global and these Conditions (without retention or set-off), together with any GST due thereon, within 30 days of the date of the invoice. For the avoidance of doubt, time for payment shall be of the essence.
6.2 With regard to any invoice issued in accordance with clause 6.1, the Client shall provide written notification to Ice Global of any dispute in relation to such invoice within 10 days of the date of invoice, otherwise, the invoice shall be deemed to be acceptable to the Client.
6.3 All payments due to Ice Global shall be in INR (Indian Rupees) unless otherwise agreed in writing between the parties. No payment shall be deemed to have been received until Ice Global has received cleared funds. The Client shall be liable for any costs in relation to any currency conversion and exchange rates.
6.4 Ice Global reserves the right to withdraw any credit facilities granted to the Client forthwith if clause 6.1 is not observed.
6.5 In all cases where accounts are overdue for payment Ice Global reserves the right either to refuse to supply goods and/or services or to cancel all existing agreements without prejudice to any of its other rights contained in these Conditions or to any existing claim.
6.6 Notwithstanding clause 6.5, Ice Global shall be entitled to charge interest on all overdue payments at the rate of 18% p.a. from the due date for payment until actual payment, before and after judgment, calculated on a daily basis.
6.7 With the exception of clause 16.5 Ice Global reserves the right in relation to all Orders with a total price in excess of Rs. 50,000.00 to require a deposit of 10% of the total price at the same time the Order is accepted by Ice Global and in relation to all Orders with a total price in excess of Rs.1,00,000.00 to require staged payments of the total price as follows:
6.7.1 50% payable on acceptance of the Order by Ice Global;
6.7.2 30% payable at least 12 days prior to the date of commencement of the Services and/or delivery of the Equipment, Personnel and/or New Material; and
6.7.3 20% payable 30 days after completion.
6.8 Ice Global shall be entitled to a general lien on all Equipment and property owned by the Client in Ice Global’s possession (although the Client may have paid for the same in full) in satisfaction of the whole or part as the case may be of any overdue charges, fees and costs due to Ice Global in accordance with these Conditions. Ice Global shall be entitled to offset any sum or sums owing to it from the Client against any sums owed to the Client by Ice Global.
7.1 Both Ice Global and the Client are independent parties and the parties acknowledge that with the exception of clause 13.5.5, neither of them is an agent or partner of the other for any purpose and that each of them is entirely without authority to act on behalf of the other in any manner. Ice Global shall not be responsible to third parties for any claim arising out of the activities of the Client and the Client shall indemnify Ice Global against such claim.
8.1 Other than in respect of death or personal injury arising from the negligence or fraudulent misrepresentation of Ice Global, so far as is permissible in law, Ice Global’s total liability (irrespective of how many claims are made and whatever the subject matter of such claims) to the Client in respect of the Order whether in contract, tort (including negligence or breach of statutory duty), misrepresentation or however otherwise arising, shall be limited to Rs.2,00,000.00 or twice the amount of the charges, fees and costs payable by the Client in accordance with the Order (or any subsequent variation under the provisions of these Conditions), whichever is the lower.
8.2 The Client agrees and acknowledges that Ice Global shall in no circumstances be liable (whether in contract, tort or otherwise) for any indirect, economic or consequential loss or damage (including any loss of profit or anticipated savings, loss of business or for any increased costs or expenses or otherwise) in connection with any act or omission by Ice Global (or any third party supplier engaged by Ice Global) including but not limited to any delay in delivery of the Equipment and/or New Materials and/or delay in performance or completion of the Services.
8.3 The Client places no reliance upon any representation or warranty made by Ice Global, whether written or oral, other than any representation given in writing by a director of Ice Global.
8.4 The Client agrees to indemnify Ice Global, any related company or any of its employees, agents, consultants or sub-contractors against all or any costs, claims, damages, demands and expenses arising as a result of any use of any material or documentation supplied by or on behalf of the Client infringing the intellectual property or any other similar rights of any other party, or arising as a result of any use of or reliance on any information or instructions issued by or on behalf of the Client.
9.1 Each party agrees to treat as secret and confidential the business and trade secrets of the other party and in the Client’s case such obligations shall extend to matters relating to the business practices and cost proposals of Ice Global. Neither party shall disclose copy or use for any purpose any confidential information of the other party. These obligations shall not apply to any information that is in the public domain other than due to a breach by any person of any obligations of confidentiality or in relation to information that was already known by the other party prior to disclosure or which is required to be disclosed by law.
10.1 The Client shall be responsible for those obligations and/or assumptions which are expressed to be the responsibility of the Client in these Conditions, any Proposal or are otherwise agreed between the parties in writing and shall ensure that those obligations are carried out fully and promptly by it or on its behalf.
10.2 The Client shall at all times comply promptly with all Ice Global’s reasonable requests for information or approval. Any delay in complying with such requests shall automatically entitle Ice Global to extend any time schedule by an equivalent period.
10.3 The Client shall procure that any other contractor appointed by or on behalf of the Client in connection with the Order shall fully co-operate with Ice Global and comply with any reasonable instructions issued by Ice Global in connection with the Order. The Client shall be liable for the actions of such contractors and responsible for managing all such contractors in order to ensure compliance with the Conditions and all applicable rules and regulations and to ensure proper and timely performance of the Order.
10.4 In the event of the Client being responsible for the provision of any venue, auditorium or equipment relating to the Order, the Client shall be responsible for ensuring that all necessary and applicable laws, regulations and guidelines are fully complied with in relation to the same.
10.5 The Client agrees to be bound by the introduction fee payable to Ice Global by the Client and set out below in respect of the transfer of employment of any employee from Ice Global to the Client if such transfer occurs within a period of 12 months of the employees’ termination of employment with Ice Global:
10.5.1 15% of salaries below Rs. 6,00,000.00 p.a.; or
10.5.2 20% of salaries of Rs. 6,00,001.00 or above.
11.1 Any order or instruction required to be given to Ice Global by the Client shall be given by him or his duly authorised agent in writing. If given orally, it shall be confirmed in writing to Ice Global within three days. Ice Global shall not be liable for the consequences of any inaccuracies or misunderstandings resulting from any order or instruction by the Client not received by Ice Global in writing or so confirmed.
11.2 Ice Global reserves the right to sub-contract the provision of all or any part of the Services and to assign or otherwise deal in any way whatsoever with Ice Global’s interest in the Equipment, Talent and/or New Materials.
11.3 The invalidity, illegality or unenforceability of any of the Conditions or any part of any Condition shall not affect the validity, legality or enforceability of the remainder.
11.4 Any forbearance or indulgence on the part of Ice Global, its employees or agents to enforce fully, or at all, any of the Conditions shall not constitute a waiver of Ice Global’s rights and shall be entirely without prejudice to those rights.
11.5 Any notice to be given to either party under these Conditions must be in writing and sent by registered courier to Ice Global, 904, Remi Commercio, Plot No. 14, Shah Indistrial Estate, off. Veera Desai road, Andheri (W), Mumbai 400053 and to the Client at its last notified address. Notices so served will be deemed to have been received 2 working days after the date of dispatch.
11.6 Ice Global shall not be liable for any delay or failure to perform its obligations if that delay or failure is caused by circumstances beyond its reasonable control including but not limited to acts of God, industrial dispute, civil disturbance, strikes or lock-outs or impossibility of or difficulty in obtaining source materials. Ice Global shall be entitled to a reasonable extension of time for the performance of such obligations.
11.7 The Client shall not be entitled to assign or transfer the benefit or burden of this contract to any other party without the prior written consent of a director of Ice Global.
11.8 In the event of any dispute arising out of this agreement, the parties shall attempt to settle it by negotiation. To this end, they shall use their respective best endeavours to consult or negotiate with each other in good faith and, recognising their mutual interests, attempt to reach a just and equitable settlement satisfactory to both parties. Negotiations shall be conducted between the respective senior executives of the parties who have authority to settle disputes. If the parties do not reach such a settlement within a period of 21 days from the date when the dispute was brought to either party’s attention, the parties will attempt to settle it by mediation administered by impartial person appointed mutually to mediate & resolve the dispute. The mediation will located in Mumbai. The mediation shall be conducted in accordance with the highest practice of ethics and the process of selection of the mediator and the costs involved, and which terms are deemed incorporate would be mutually acceptable. The commencement of mediation will not prevent the parties commencing or continuing court proceedings.
11.9 This agreement shall be governed by Indian law and the Mumbai courts shall have exclusive jurisdiction save in respect of the enforcement of judgments where such jurisdiction shall be nonexclusive.
Where Equipment is offered for sale by Ice Global to the Client, the following conditions shall also apply:
12.1 Return of Equipment
12.1.1 Equipment supplied pursuant to an Order or as may be otherwise agreed in writing between the authorised representatives of Ice Global and the Client may not be returned unless expressly authorised in writing by a director of Ice Global. Ice Global may apply a handling charge in respect of the Equipment returned and direct that the removal of the Equipment from the Client’s premises shall be effected by Ice Global or its agents at the expense of the Client.
12.1.2 All Equipment returned in accordance with clause 12.1.1 shall be delivered to Ice Global’s premises at Ice Global, 904, Remi Commercio, Plot No. 14, Shah Indistrial Estate, off. Veera Desai road, Andheri (W), Mumbai 400053 (or such other address as may be notified by Ice Global in writing to the Client), carriage paid.
12.1.3 If the Client wishes to return the Equipment and Ice Global agrees in accordance with clause, the Client shall ensure that the Equipment is properly removed from the installation site and properly and securely packaged for return to the standard to and by the method by which Ice Global despatched the Equipment to the Client.
12.1.4 The Client shall be liable for all damage and loss occasioned to the Equipment during its removal and return to Ice Global and the Equipment shall be at the Client’s risk until a written receipt for the Equipment is despatched by Ice Global.
12.2 Guarantees
12.2.1 Where the Equipment is covered by a manufacturer’s guarantee the manufacturer’s guarantee (where possible under the terms of the guarantee) shall be deemed to be part of these Conditions. Copies of such guarantees shall be made available at the Client’s request. For the avoidance of doubt, any manufacturer’s guarantee does not cover consumables, details of which can be supplied by Ice Global upon written request by the Client.
12.2.2 Where the Client is a dealer buying the Equipment for re-sale the Client agrees that such guarantee shall be brought to the attention of the Client’s customer but the Client shall not otherwise make any representation or give any warranties on behalf of Ice Global.
12.2.3 Subject to clause 12.2.1, to the extent permissible by law, Ice Global gives no warranty, guarantee or bond in relation to the fitness for purpose or quality of the Equipment and shall not be liable for any defect or fault in the Equipment. To the extent permissible by law, Ice Global gives no warranty, guarantee or bond in relation to the standard of the installation Services to be provided by Ice Global or its agents.
12.2.4 Where an after-sales contract has not been entered into with Ice Global, all Equipment under warranty shall be returned to Ice Global under a back to base only guarantee. Under this guarantee, the responsibility for repair lies with the manufacturer, provided the Client brings the fault to Ice Global’s attention within the warranty period. The guarantee does not cover any installation costs or de-installation costs or delivery costs, which costs shall be the responsibility of the Client.
12.2.5 Where the Equipment sold to the Client is second hand, it shall unless specifically stated otherwise in writing by a board director of Ice Global be “sold as seen” and so far as is permitted by law no warranty or guarantee shall be given by Ice Global in respect of the same.
12.3 Installation
12.3.1 If requested by the Client, Ice Global shall at the Client’s expense and risk prepare the installation site for delivery and installation of the Equipment.
12.3.2 Unless otherwise agreed in writing by an authorised representative of Ice Global in accordance with clause 12.3.1, and where installation of the Equipment is to be carried out by Ice Global, the Client shall be responsible for the clearing and preparation of its premises for installation of the Equipment, including provision of connections to utilities and construction works and the Client shall at its expense comply with the reasonable instructions of Ice Global regarding preparation of the installation site for delivery and installation of the Equipment.
12.3.3 If, on delivery of the Equipment, the Client has failed to prepare the installation site or has not completed preparation of the site or such preparation is inadequate in the reasonable opinion of Ice Global, Ice Global shall be under no obligation to proceed with installation of the Equipment until preparation is completed. Ice Global shall be entitled to charge the Client a delay fee per day of delay (or part of a day) in commencing installation, such fee being a genuine pre-estimate of Ice Global’s likely losses arising out of such delay.
12.3.4 Ice Global shall be entitled to sub-contract all or any part of the installation services to a third party.
12.3.5 If Ice Global is responsible for the installation of the Equipment:
12.3.5.1 it will require free and unrestricted access to the Client’s relevant premises during the planning and installation period. Any restrictions affecting access or installation practices (including, but not limited to, noise, power equipment, voltage regulations, use of particular types of power tools) must be notified to Ice Global prior to the time of placing the Order and Ice Global may charge any costs it reasonably incurs as a result of any restrictions to the Client;
12.3.5.2 it will as necessary liaise with other trades on aspects of work directly involving the installation, provided the related costs have been previously agreed in writing between the parties;
12.3.5.3 it will not be responsible for any making good building work, for the provision of any 240v power or cable containment unless specifically agreed to in writing by an authorised representative of Ice Global. Drawings detailing electrical and containment requirements will be supplied where specifically agreed in writing by Ice Global. All prices are exclusive of any onsite electrical wiring, unless specifically mentioned and quoted for in the contract
12.4 Risk & Title
12.4.1 Notwithstanding any delivery and subsequent installation, the legal and equitable title to and in the Equipment shall remain with Ice Global (notwithstanding that the Equipment has become incorporated in or affixed to other equipment or products or has been finished electronically or otherwise) until Ice Global has received cleared payment of the full purchase price plus GST / VAT for the Equipment and any interest due pursuant to Clause 6.5 and has received full payment for any other Equipment, New Materials and/or Services previously supplied.
12.4.2 Until cleared payment in full has been received by Ice Global, the Client shall hold the Equipment in a fiduciary capacity for Ice Global and to the extent as is reasonable in the circumstances the Client shall store the Equipment separately from any other assets and clearly marked as Ice Global’s property and keep and retain them free of any charge, lien or encumbrance and Ice Global shall be entitled to require the Client to deliver the Equipment or any of it to Ice Global or as it shall direct on demand.
12.4.3 If the Client fails to deliver the Equipment on demand pursuant to clause 12.4.2, Ice Global shall be entitled to enter the Client’s premises to collect the Equipment and the Client shall be responsible for all Ice Global’s costs and expenses in connection with so doing. The Client hereby grants a licence to Ice Global, its employees and agents to enter upon the Client’s premises and any other location where the Equipment is situated to remove the Equipment. This licence shall extend to detaching the Equipment from any property to which it has been attached or into which it has been incorporated or from any other products to which it has been attached.
12.4.4 The Client may sell the Equipment by way of bona fide sale in the ordinary course of business but may not otherwise deal with, sell, part with possession of or change the character of or convert or otherwise dispose of or handle any of the Equipment until title has passed to the Client, or if it does so then the sale of the Equipment will constitute a sale by the Client of Ice Global’s property and accordingly the Client will hold the proceeds of that sale on trust for Ice Global.
12.4.5 Upon delivery to the Client, the Client or its carrier, end user, agent or other representative shall sign for the Equipment. In the event that the Client (or any carrier, agent or representative) is not available to provide a signature, Ice Global may retain the Equipment and reserves the right to charge the Client for any resultant delivery and / or storage charges in accordance with its standard rates. Upon delivery, the Equipment shall be at the Client’s risk and the Client undertakes to secure adequate insurance in respect of the Equipment and shall maintain such insurance for the period the Equipment is held at its risk. The Client shall provide a copy of such insurance to Ice Global immediately upon request by Ice Global.
Where Equipment is offered for rental or Personnel supplied by Ice Global to the Client, the following conditions shall also apply:
13.1 Ice Global shall deliver the Personnel and/or Equipment to and, where applicable, install the Equipment at the address specified in the Order or as otherwise agreed in writing by an authorised representative of Ice Global. The Client shall notify Ice Global in writing of the location or locations at which the Equipment and, if applicable, the Personnel are to be deployed, but after the commencement of the Term it shall be the responsibility of the Client to inform the Personnel of relevant locations and schedules.
13.2 The Client shall pay to Ice Global the standard daily rate for the hire of the Equipment and/or the provision of the Personnel in accordance with the Order or as otherwise agreed in writing between an authorised representative of Ice Global and the Client.
13.3 For the avoidance of doubt, the Client shall be liable for payment of hire charges during the Term or as may be otherwise agreed in writing between an authorised representative of Ice Global and the Client. In addition to the hire charges for the Equipment and Personnel, the Client shall pay all delivery charges.
13.4 Title & Property
13.4.1 The Equipment shall remain at all times the property of Ice Global and / its sub contractors and the Client shall have no right, title or interest therein, save that of a Client of Ice Global under these Conditions.
13.4.2 The Client shall not sell or offer for sale, assign, mortgage, pledge, underlet, lend or otherwise deal with the Equipment or any part or parts thereof or deal with the Client’s interest under the Conditions which interest is personal to the Client and the Client will keep the Equipment in its own possession for its own use and will not allow any lien or other encumbrance to be created in respect of the same. The Client shall not instruct the Personnel to provide services or perform any act other than in relation to the provision of the Services as agreed in writing by an authorised representative of Ice Global and shall not instruct the Personnel to carry out or perform any illegal act.
13.4.3 If the Client defaults in paying the charges, fees and costs pursuant to clause 6, 13.2 and 13.3, Ice Global shall be entitled to enter the Client’s premises or such other premises where the Client is using or storing the Equipment to recover and remove such Equipment and to instruct the Personnel to cease provision of the Services. Such rights shall be without prejudice to the provisions of clauses 6.5 and 6.6.
13.4.4 The amount of the deposit (if any) as required by Ice Global in accordance with the Order shall be returned to the Client without interest when the Equipment has been returned without damage to Ice Global and all charges and other monies due to Ice Global under these Conditions have been paid.
13.5 Loss, Damage & Insurance
13.5.1 Any damage to the Equipment during the Term including loss or damage caused by non-familiarisation with or misuse of the same is the sole responsibility of the Client who will be charged with the cost of repair or full replacement value of the Equipment as the case may be. For the avoidance of doubt the hire charges shall continue to be payable for the Term or until such Equipment is repaired or replaced, whichever shall be the later.
13.5.2 The Client must not attempt to repair, adapt or alter the Equipment or request a third party to do so, without the prior written consent of an authorised representative of Ice Global.
13.5.3 As far as is permissible in law, any injury or loss suffered by any of the Personnel during the Term shall be the sole responsibility of the Client who shall indemnify Ice Global against all loss and damage which it may suffer as a result of such injury or loss. The Client shall be responsible for ensuring that any injured member of the Personnel shall be transported either to his home address or hospital, as the circumstances dictate, and shall compensate such person for loss of earnings arising out of such injury and for medical expenses incurred.
13.5.4 The Client shall at its own expense for the Term take out and maintain all risks insurance for the Equipment for its full replacement value and for the activities of the Personnel (including personal injury insurance) appropriate to the nature and location of the use to which the Equipment is to be put and/or the activities to be undertaken by the Personnel and its/their transportation to and from such location with a reputable insurer. If requested, such insurer shall be approved by Ice Global as shall the level of cover, but any such approval shall not prevent Ice Global or its Personnel from claiming from the Client any shortfall as regards such insurance in respect of the actual loss suffered.
13.5.5 The Client shall provide proof of such insurance immediately upon Ice Global’s request. If the Client cannot show Ice Global that it has obtained insurance in accordance with clause 13.5.4, Ice Global may (at its own discretion) arrange insurance on the Client’s behalf for the Term. The Client hereby appoints Ice Global as its agent to arrange for this insurance and the Client shall promptly reimburse Ice Global with an amount equal to the premiums plus a 10% arrangement fee immediately upon request.
13.6 Condition of Equipment
13.6.1 Ice Global shall use its reasonable endeavours to ensure that all Equipment let on hire to the Client is sound and in good order and condition at the time of delivery to, or collection by, the Client but it shall be the responsibility of the Client to ensure that the Equipment is fully suitable in all respects for the purpose for which it is hired including type and condition and that it is and remains satisfactory for such purpose.
13.6.2 Ice Global shall use its reasonable endeavours to ensure that all Personnel providing the
Services shall be competent and capable of performing the Services and/or tasks notified to Ice Global by the Client in the Order or as otherwise agreed in writing between the parties and, where appropriate, that such persons are properly qualified in the relevant skills. Ice Global shall direct the Personnel to perform the Services in a skilful and diligent manner and to comply with the reasonable lawful instructions of the Client provided that the Client must satisfy himself that the Personnel to be supplied will be suitable for the provision of the Services.
13.6.3 The Client shall ensure that the Equipment is at all times used in a skilful and proper manner and in accordance with any instructions given to the Client by Ice Global. The Client shall at its own expense at all times keep the Equipment in good condition and further shall take all precautions necessary to ensure its safety and security.
13.6.4 The Client will not open the outer case (if any) of the Equipment or of any item or part of it nor interfere in any way with the Equipment or its mechanism or any name plates or signs or serial numbers on it and will not expose the Equipment to the elements (in particular to salt water and spray) and will keep the Equipment protected in all respects.
13.6.5 The Client must not move the Equipment from the United Kingdom without the prior written consent of an authorised representative of Ice Global.
13.6.6 If the Client wishes to remove the Equipment from the United Kingdom and has obtained Ice Global’s permission in accordance with clause 13.6.5, the Client shall be responsible for obtaining all customs clearances for the export and re-import of the Equipment from and into the United Kingdom and for paying any taxes and duties resulting therefrom. The Client shall be responsible for any continuing charges relating to the hire of the Equipment, at full rates, should the Equipment be held by Customs or other competent authority beyond the end of the Term.
13.6.7 If during the Term any of the Personnel becomes unable to provide the Services by reason of illness or other circumstance, Ice Global shall use its reasonable endeavours to locate a replacement for such person for the Client but shall be under no other liability to the Client in respect of such disability or non availability.
13.7 Return of Equipment
13.7.1 Unless otherwise agreed in writing between an authorised representative of Ice Global and the Client it shall be the responsibility of the Client to return the Equipment to Ice Global upon completion of the Term or any extension as agreed in writing by an authorised representative of Ice Global for which it was hired or on termination of the hire for any other reason. If Ice Global specifically agrees in writing to collect the Equipment, the Client shall remain fully responsible for the safety, protection, repair and condition (as aforesaid) of the Equipment until it is in the possession of Ice Global.
13.7.2 If the Client is to return the Equipment to Ice Global, the Client shall ensure that the Equipment is returned in the cases in which the Equipment is supplied by Ice Global and the Client shall be responsible for all damage occasioned to the Equipment and/or the cases as a result of the Client’s failure to comply with this clause 13.7.2.
13.7.3 If the Client does not return the Equipment (or allow it to be collected) in accordance with the Order or as may be otherwise agreed in writing between the authorised representatives of Ice Global and the Client, the Client shall be liable to pay to Ice Global additional charges for the hire of the Equipment and/or the provision of the Personnel at Ice Global’s standard daily rates (available on request).
13.8 For the avoidance of doubt, the parties agree that the Client shall not be the employer of the Personnel for the purposes of income tax or National Insurance contributions or otherwise during the Term.
14.1 Where Ice Global provides Services to the Client involving the creation, duplication or manipulation of material (including, but not limited to, the creation of graphical elements, tape duplication, video editing, standards conversion, encoding and compression, archive restoration), the following conditions shall also apply:
14.2 Ice Global shall exercise due diligence in performing the Services for the Client.
14.3 The Client shall deliver the Source Material to Ice Global and shall ensure that each item of Source Material clearly identifies the Client and the Content of the Source Material. In the case of Digital Delivery, the Client shall also ensure that the Source Material is correctly addressed and accompanied by the Order and that the communication is virus free.
14.4 In the event that Ice Global considers that the Source Material is of a quality insufficient to allow it to perform the Services satisfactorily, Ice Global shall promptly notify the Client and shall be under no obligation to perform the Services.
14.5 To the extent permissible by law, Ice Global’s liability in respect of the provision of the Services shall be limited to the value of the Source Material. For the avoidance of doubt, Ice Global shall not be liable for loss of Content from the Source Material and the Client should retain appropriate copies or insure against such potential loss.
14.6 Ice Global shall take reasonable care of any and all materials belonging to the Client in its possession but shall not be liable for any financial loss suffered or incurred by the Client or any third party or any other liability arising in respect of the replacement of such materials.
14.7 The Client warrants that it is either the owner of the Content contained in the Source Material or alternatively is authorised, in all cases, by the owner of all intellectual property rights to produce New Material in accordance with the Order. It further warrants that the duplication and/or manipulation of the Content and the provision of the Services will not infringe the intellectual property rights or any other rights of any third party.
14.8 The Client shall fully indemnify and keep fully indemnified Ice Global against all claims, loss, damages, expenses or proceedings suffered or incurred by Ice Global in consequence of any breach of undertaking, representation, obligation or warranty or as a result of the Content or New Material infringing the rights of any third party.
14.9 In the event that Ice Global believes that the Client is not entitled to give the warranties set out in clause 14.7, Ice Global shall be entitled to postpone performance of the Services until such time as it considers that it has received sufficient supporting evidence of such entitlement.
14.10 Ice Global shall use its reasonable endeavours to effect delivery of the New Material and return of the Source Material on the date set out in the Order but shall not be liable for non-delivery by a specific time or date or for any losses thereby incurred by the Client.
14.11 Risk & Title
14.11.1 Upon delivery to the Client, the Client or its carrier, end user, agent or other representative shall sign for the New Material or, in the case of Digital Delivery, acknowledge receipt of the New Material by e-mail to Ice Global immediately upon request. In the event that the Client (or any carrier, agent or representative) is not available to provide a signature, Ice Global may retain the New Material and reserves the right to charge the Client for any resultant delivery and/or storage charges in accordance with its standard rates.
14.11.2 Notwithstanding such delivery, the legal and equitable title to and in the New Material shall remain with Ice Global (not withstanding that the New Materials have become incorporated in to other products) until Ice Global has received cleared payment of all monies plus GS / VAT and any interest pursuant to Clause 6.5 due to it in accordance with the Order or as otherwise agreed in writing between the parties and with these Conditions and has received full cleared payment for any other New Materials, Personnel, Equipment and/or Services previously supplied to it by Ice Global.
14.12 Any copyright and all other similar rights in all original work and materials produced by or on behalf of Ice Global for the Client shall unless otherwise notified in writing to the Client by an authorised representative of Ice Global be the property of Ice Global (whether or not used by the Client) and unless otherwise specifically agreed by a board director of Ice Global in writing the Client shall have no rights, title or interest in such property.
14.13 Any works and/or material referred to in clause 14.12 above shall be available for use by the Client only in respect of the activity set out in the Order and shall not be used by or on behalf of the Client for any other purpose other than with the written prior agreement of and on such terms as may be agreed by a board director of Ice Global.
14.14 The Client shall not do or permit to be done any act or thing which may prejudice or infringe Ice Global’s intellectual property rights and shall immediately notify Ice Global of such potential or actual infringement.
14.15 Any works and/or material provided by Ice Global to the Client which are subject to the rights of third parties shall be used by the Client strictly in accordance with the terms of any restriction notified by Ice Global and upon the terms of any licence provided.
15.1 Where Services to the Equipment are undertaken by Ice Global for or on behalf of the Client, the following conditions shall also apply:
15.2 Ice Global shall exercise reasonable due care and skill in performing the Services for the Client.
15.3 Ice Global shall maintain the Equipment described in the Proposal or as otherwise agreed in writing by an authorised representative of Ice Global and the Client in good working order in accordance with these Conditions at the locations specified in the Proposal or as otherwise agreed in writing by an authorised representative of Ice Global and the Client. Maintenance shall be undertaken on a call-out basis together with a number of planned maintenance visits as further specified in the Proposal or as otherwise agreed in writing by an authorised representative of Ice Global and the Client.
15.4 Repairs to the Equipment will be carried out at the location(s) specified in the Proposal or as may be otherwise agreed in writing between an authorised representative of Ice Global and the Client. Repairs to the Equipment at any other location will be carried out solely at Ice Global’s discretion. Ice Global shall also be entitled to take the Equipment away for repair if Ice Global, in its sole discretion, deems necessary.
15.5 During the Term and subject to the following provisions set out in these Conditions, Ice Global shall replace all defective components of the Equipment at no charge, with the exception of audio and/or video heads, manufacturers’ recommended servicing, projector and/or monitor tubes, bulbs, cables and consumables to include the cost of fitting these items. Ice Global shall be entitled to retain any defective component it has replaced.
15.6 Unless otherwise agreed in writing by an authorised representative of Ice Global (and at such agreed additional charge), Ice Global shall not be liable for the repair of the Equipment necessitated by any of the following circumstances:
15.6.1 damage caused by the negligent or malicious acts or omission of the Client, its employees, authorised agents and/or sub-contractors; or
15.6.2 an occurrence of any of the circumstances set out in clause 15.7;
15.6.3 damage caused by computer virus; or
15.6.4 damage caused by exposure to excessive electrical current; or
15.6.5 damage caused as a result of any use of the Equipment other than in accordance with any manuals or instruction issued by the manufacturer and/or Ice Global; or
15.6.6 damage caused as a result of any other circumstances caused beyond Ice Global’s control, including the effects of repairs and/or adjustments made by any person other than Ice Global.
15.7 Any charges, fees and/or costs set out in the Proposal or as may be otherwise agreed in writing between an authorised representative of Ice Global and the Client will, unless otherwise stated, cover all costs associated with the maintenance of the Equipment, including, but not limited to, labour, transport, parts (with the exception of the replacement of parts in accordance with clause 15.5), administration and telephone charges. Ice Global shall be entitled to make a reasonable charge for any expenses incurred as a result of any call-outs by the Client that Ice Global may, in its absolute discretion, deem spurious. Such call-outs shall include, but not be limited to:
15.7.1 any incorrect operation of the Equipment by the Client or any other third party causing an apparent fault; or
15.7.2 the Equipment or any part thereof being in use and therefore not available for any pre-confirmed service visit; or
15.7.3 any misuse or mishandling of the Equipment.
15.8 The Client shall provide the Personnel with safe and free access to all materials and facilities incidental thereto at all reasonable hours to all Equipment so that they may carry out their duties and shall indemnify Ice Global in respect of any loss or damage of whatsoever nature suffered by Ice Global, its Personnel or any of its agents, sub-contractors or employees in the performance of the Services due to a breach of any of its obligations hereunder and/or the negligence or misconduct of the Client, its employees, agents and/or sub-contractors. The Client will be solely responsible for complying with and bringing any special rules and/or hazards or health and safety issues relating to any premises on which the Equipment is located to Ice Global’s attention.
15.9 During the Term, Ice Global shall undertake any necessary work or repairs, subject to the availability of spare parts from the Equipment manufacturers. Ice Global will send qualified Personnel to attend to faults in the Equipment at the address specified in the Proposal or as otherwise agreed in writing between an authorised representative of Ice Global and the Client. Subject to agreement by the Client to pay an additional charge, Ice Global may arrange a visit outside any service hours specified in the Proposal. Ice Global will, upon written request from the Client, supply details of response times, attendance and work undertaken.
15.10 The Services shall exclude the repair, modification and/or correction of any fault that cannot be attributed to a general mechanical, electronic, electrical and/or software breakdown. Ice Global shall use its reasonable endeavours to liaise on behalf of the Client with the Equipment manufacturers to rectify any design fault. Ice Global shall notify the Client of any design fault that becomes apparent to Ice Global, and will inform the Client of any resultant costs necessary to rectify such fault prior to any repair, modification or correction of the Equipment. For the avoidance of doubt, Ice Global shall not be liable for any loss or damage caused to the Equipment, or to any other equipment or property of the Client due to any design, operation and/or software fault of the Equipment.
15.11 Ice Global shall not be required to carry out any major overhauls and/or rebuilding of any of the Equipment. Ice Global shall not be responsible for renewing, wiring or re-positioning of the Equipment. Ice Global shall, at its sole discretion, elect not to repair any part of the Equipment if, in the opinion of Ice Global, such repair is not economically viable or non-repairable as a direct result of an obsolescence or unavailability of spares. It is agreed that Ice Global shall not be deemed to have acted unreasonably in doing so, and shall inform the Client of its reasons in writing if requested by the Client to do so.
15.12 Any charges, fees or costs relating to the Services shall be subject to an annual review by Ice Global, and Ice Global will give the Client one month’s prior written notice of any annual price increase.
15.13 Any amendment to the Proposal by the Client, including, but not limited to, any modification to the number of specified planned maintenance visits may result in a revision of charges which the Client agrees to be bound by for the duration of the Term. Ice Global will inform the Client of the effect of any
such amendment within 30 days of receiving notice of amendment from the Client.
15.14 Any agreement for the provision of the Services is entered into by Ice Global on the understanding that all Equipment has been well maintained and is in good working order. Ice Global shall be entitled to charge an additional fee to repair, upgrade or re-configure any Equipment that, in the opinion of Ice Global, requires a greater degree of maintenance than would normally be necessary with similar equipment of the same age. Ice Global will notify the Client of any such costs arising under this clause 15.13 within 30 days of such decision.
15.15 It is the responsibility of the Client to confirm to Ice Global whether they wish to extend the Term by giving written notice of such intention at least ninety days prior to the date of its expiry. In the absence of such notice, the Term shall continue until terminated by either party giving ninety days notice of termination in writing.
15.16 If, during the Term, Ice Global deems it necessary to remove any Equipment temporarily from service, the Client shall be entitled to a discount of 20% / in proportion off Ice Global’s current cost sheet in respect of the hire of any such replacement Equipment. Such Equipment shall be of a similar functionality to the Equipment listed in the Proposal. Any Equipment for rental shall be supplied by Ice Global to the Client subject to the conditions set out in clause 13. For the avoidance of doubt, such discount shall only apply to itIems obtainable from Ice Global’s own hire stocks and is subject to availability.
16.1 Where Ice Global provides production services in areas including but not limited to video, interactive media, MICE and other live events and related communications consultancy the following conditions shall also apply:
16.2 In all cases, Ice Global shall supply a Proposal to the Client setting out details of the Services to be supplied, including, but not limited to, delivery dates and the charges, fees or costs (some of which may be stated to be estimates) relating to them.
16.3 Acceptance of the Proposal by the Client shall be deemed to be an Order.
16.4 Any subsequent amendment to the Proposal must be agreed in writing between the authorised representatives of Ice Global and the Client. Ice Global will notify the Client of any amendment to the Proposal as a result of late delivery of any materials by the Client to Ice Global in relation to the Services, and the Client agrees to be bound by these amendments.
16.5 Unless specifically agreed in writing by an authorised representative of Ice Global, the Client agrees to the following staged payments of the total charges, fees or costs detailed in the Proposal as follows:
16.5.1 50% payable on acceptance of the Order by Ice Global;
16.5.2 30% payable on commencement of the Services, as agreed in the Proposal;
16.5.3 20% payable 30 days after completion of the Order.
16.6 If Ice Global agrees to accept cancellation of an Order, the Client agrees to be liable for a proportion of the total charges, fees or costs set out in the Order, determined by the length of notice of cancellation provided by the Client in writing as follows:
Over 60 days – 15% of the total Order value;
31-60 days – 30% of the total Order value;
8-30 days – 60% of the total Order value;
Up to 7 days – 90% of the total Order value.
16.7 Invoices issued by Ice Global pursuant to clause 16.6 shall be payable in accordance with clause 6 of these Conditions, and time for payment shall be of the essence. The parties agree that this amount constitutes a realistic pre-estimate of Ice Global’s loss and is not intended to be a penalty. The payment of such cancellation fee shall not in any way prejudice Ice Global’s right to recover from the Client full compensation for any loss or expense arising from such cancellation or variation.
16.8 The Client shall confirm a verbal order or instruction given to Ice Global pursuant to clause 11.1 in writing within three days. The Client’s verbal order or written approval of, including but not limited to, the script, storyboards, visuals, designs, timetables and/or estimates shall give Ice Global authority to purchase, enter into production contracts, or enter into agreements/arrangements for any other facilities or services in connection with the Order.
16.9 Where Ice Global provides Services to the Client involving the creation, duplication and/or manipulation of the material, Ice Global shall retain any material that has been supplied by and/or produced by Ice Global for the Client in respect of the Services and notify the Client of the need to collect such materials. If such materials have not been collected for a period of two years after such notification, then Ice Global shall be entitled at its sole discretion to destroy such materials.
16.10 Upon receipt of written instruction from the Client, Ice Global may agree to retain the material including any New Material in a fiduciary capacity after the period specified in clause 16.9. Ice Global will advise the Client of any cost payable for such a service, including, but not limited to, the cost of repairs, alteration and/or renovation to stored itIce Global. Such charges should be settled within 30 days from invoice date pursuant to clause 6.
16.11 Any copyright and all other similar rights in all original work and materials produced by or on behalf of Ice Global for the Client shall unless otherwise notified in writing to the Client by an authorised representative of Ice Global be the property of Ice Global (whether or not used by the Client) and unless otherwise specifically agreed by a board director of Ice Global in writing the Client shall have no rights, title or interest in such property.
16.12 Any works and/or material referred to in clause 16.11 above shall be available for use by the Client only in respect of the activity set out in the Order and shall not be used by or on behalf of the Client for any other purpose other than with the written prior agreement of and on such terms as may be agreed by a board director of Ice Global.
16.13 The Client shall not do or permit to be done any act or thing which may prejudice or infringe Ice Global’s intellectual property rights and shall immediately notify Ice Global of such potential or actual infringement.
16.14 Any works and/or material provided by Ice Global to the Client which are subject to the rights of third parties shall be used by the Client strictly in accordance with the terms of any restriction notified by Ice Global and upon the terms of any licence provided.
17.1 Interpreters require a complete set of documents (programme, agenda, minutes of previous meetings, reports, speeches, etc) in each of the working languages as far in advance of the event as possible, and not later than 7 days before the date of the event. It is the Client’s responsibility to produce this documentation and if it is not produced in good time, Ice Global cannot accept responsibility for the quality of the interpretation supplied.
17.2 Unless the interpreters are working in the city where they are domiciled, Ice Global shall be recompensed for all travel costs to and from the venue, travel to and from the station/s and/or airport/s and in the event that the interpreters are required to stay overnight, the Client shall pay for full board and accommodation, all found, in a minimum of a three-star hotel, or shall pay appropriate expenses in lieu. In the event that interpreters booked on behalf of a client require advance payment of travel or any other costs, the Client shall be responsible for paying such costs in advance.
17.3 If Ice Global agrees to accept cancellation of an Order, the Client agrees to be liable for a proportion of the total charges, fees or costs set out in the Order, determined by the length of notice of cancellation provided by the Client in writing as follows:
Over 30 days – 0% of the total Order value plus expenses borne by interpreters (if any);
21-30 days – 50% of the total Order value plus expenses borne by interpreters (if any);
14 -21 days – 100% of the total Order value plus expenses borne by interpreters (if any);